We accept phone orders during our regular business hours. Monday through Friday 8:00 am to 5:00 pm PST at 866-692-6838, and faxed orders 24-hours a day 7 days a week, at 714-630-1422. We also accept mail orders at 1748 W Business Center Drive Orange, Ca 92867. When ordering, please be sure to use the correct part number, located in the catalog. We also offer secure internet ordering at www.westcoastcorvette.com, 24-hours a day.
PAYMENT INFORMATION
We accept Cashier’s Checks and Money Orders made payable to East Coast Corvettes. We accept MasterCard, Visa, American Express and Discover. All personal checks are subject to a 10 day hold. For your protection, we do not accept cash through the mail. Credit card orders can only be shipped to the billing address listed with the bank that issued the credit card. C.O.D. orders add $ 13.00 CA residents, add 7.75% sales tax. Call for Wire Transfer information.
C.O.D. ORDERS
Cashier’s Checks or Money Orders will be accepted for C.O.D. orders. If a C.O.D. order is refused, any future order would need to be paid in advance of shipment with a Cashier’s Check or Money Order.
SHIPPING
All items will be shipped via UPS Ground Service unless otherwise requested. UPS requires a physical street address; they will not deliver to a P.O. Box. All freight charges are the customer’s responsibility. Please note that all freight charges quoted are for UPS Ground Service on the price list. We will be happy to quote you charges for other shipping methods.
All Items shipped on Friday Next Day Air will be delivered on the following Monday. If you would like Saturday delivery for items shipped on Friday only, please contact us for shipping arrangements.
CORE CHARGE
Our exchange program is very simple and allows you to receive chrome plated wheels or powder coated calipers without unnecessary down time to your vehicle. We first send you a set of our high quality chrome plated GM wheels or powder coated calipers to have installed. The best way to purchase is with a credit card. We initially charge you for the Chrome Plating
(wheels) or powder coating (calipers) plus a refundable core charge.
You must return your undamaged cores within ten (10) days, we then issue you a full core credit within ten (10) days of receiving the product. Cores returned late (after the 10-day period) will be charged a $30.00 (per day) late fee. There will be a $100.00 stripping fee on painted caliper cores. To insure the highest quality available we only exchange GM products and they must be for the same style and year. Any damages will be deducted from the core refund.
WARRANTIES
All items are warranted to be free from defects in materials
and workmanship at the time of shipment to you. Your purchase will be backed by
the limited warranty extended by the manufacturer of the parts. West Coast
Corvettes and the manufacturer will not honor warranty requests due to shipping
damage, improper handling or installation, neglect, accidents, or competition
use. Warranty claims apply to parts only. All Chrome Exchange and
1-piece reproduction wheels come with a “Lifetime Limited” chrome warranty.
All wheels should be checked for trueness or run-out before installation, in case shipping damage has occurred. All wheels should be test fit before installation to assure proper clearance of brake rotor, brake caliper, inner and out fender and brake cooling duct. Complete warranty will accompany wheel shipments. WCC does not directly warrant
any high performance part or labor. Performance parts are installed at the
customers risk and any warranty claim must be taken up with the manufactures.
Performance parts may or may not meet individual state emission laws. It is the
customer’s responsibility to determine the emission standards and laws of his
or her area. WCC does not cover labor on any warranty claim. All WCC Forged
Wheels are designed for street use only. Warranty is void if used
for racing.
RETURNS
Should you need to return a part for refund, exchange, or credit, please contact our customer service department for a Return Merchandise Authorization (RMA) number. Most problems, such as installation, can be solved with a telephone call. East Coast Corvette will not accept returned goods without prior authorization. The customer is responsible for freight on all return orders. Parts authorized to be returned, on a non-exchange basis, are subject to a 10% restocking fee. Returns will only be accepted within 30 days of the original date of shipment.
OVERSIZED ITEMS
All items that are considered “oversized” are items that can be shipped via UPS, but at an oversized rate, indicating a minimum fee of a 30lb. package. You will need to contact our Customer Service Department for shipping quotes on all “OS” items.
DAMAGE CLAIMS
Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify UPS so that all the necessary steps be taken to insure prompt replacement of any damaged goods. Notify East Coast Corvette’s Customer Service Department for instructions on returning damaged goods. East Coast Corvette is not responsible for any claims arising from damage notification given after three (3) days of receipt of delivery.
SHORTAGES
Always check the contents of your delivery to ensure that all the parts ordered are received. If you are missing any items please check to see if they have been backordered on the invoice before calling the Customer Service Department. If a shortage has occurred, please contact our Customer Service Department within three (3) days of delivery to insure a prompt replacement. East Coast Corvette assumes no liability after this point.
INTERNATIONAL ORDERS
All international orders must be prepaid before shipment can be sent. Due to the constant fluctuation of currency rates and depending on the items being ordered, your freight fees will vary. It is important that you contact East Coast Corvette for shipping quotes.
ALASKA & HAWAII
All orders shipped 2nd Day Air. All orders must be prepaid with credit card, money order, or cashier's check. No C.O.D. orders will be accepted. UPS rates depend on the items being ordered. Contact East Coast Corvette for shipping quotes.
SALES TAX
All orders outside California are exempt from sales tax. California residents are required to add the appropriate sales tax to all orders. Rates are subject to change without notice. The current rate is 8.75%.
YAHOO PRODUCT SUBMIT POLICY
Yahoo! hosts the store pages, ordering system, and
order data. Yahoo! automatically collects order information but may
only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
PRIVACY POLICY
This privacy notice discloses the privacy practices for www.westcoastcorvette.com. This privacy notice
applies solely to information collected by this web site. It will notify you of
the following:
1. What
personally identifiable information is collected from you through the web
site, how it is used and with whom it may be shared.
2. What choices
are available to you regarding the use of your data.
3. The security
procedures in place to protect the misuse of your information.
4. How you can
correct any inaccuracies in the information.
INFORMATION COLLECTION, USE AND SHARING
We are the sole owners of the information collected on this
site. We only have access to/collect information that you voluntarily give us
via email or other direct contact from you. We will not sell or rent this
information to anyone.
We will use your information to respond to you, regarding the reason you
contacted us. We will not share your information with any third party outside
of our organization, other than as necessary to fulfill your request, e.g. to
ship an order.
Unless you ask us not to, we may contact you via email in the future to tell
you about specials, new products or services, or changes to this privacy
policy.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contacts from us at any time.
You can do the following at any time by contacting us via the email address or
phone number given on our website:
1. See what
data we have about you, if any.
2. Change/correct
any data we have about you.
3. Have us
delete any data we have about you.
4. Express any
concern you have about our use of your data.
SECURITY
We take precautions to protect your information. When you
submit sensitive information via the website, your information is protected
both online and offline.
Wherever we collect sensitive information (such as credit card data), that
information is encrypted and transmitted to us in a secure way. You can verify
this by looking for a closed lock icon at the bottom of your web browser, or
looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online,
we also protect your information offline. Only employees who need the information
to perform a specific job (for example, billing or customer service) are
granted access to personally identifiable information. The computers/servers in
which we store personally identifiable information are kept in a secure
environment.
PRICES SUBJECT TO CHANGE WITHOUT NOTICE • ECC IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS. FEEL FREE TO CONTACT ECC WITH ANY QUESTIONS TOLL FREE AT 866-692-6838 AND AS ALWAYS, THANK YOU FOR YOUR BUSINESS AND CONTINUED SUPPORT!
